Privacy Policy

Last Updated: February 1, 2026

Introduction

North Orange County Mental Health, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you contact us, schedule appointments, or use our services, we may collect personally identifiable information such as your name, email address, phone number, mailing address, and other contact information you voluntarily provide.

Protected Health Information (PHI)

As a mental health provider, we collect and maintain protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This includes medical history, treatment records, diagnoses, and other health-related information necessary for your care.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, access times, and pages viewed. This information is used to improve our website and services.

How We Use Your Information

We may use the information we collect for purposes including:

Providing, maintaining, and improving our mental health services
Processing appointments and communicating with you about your care
Responding to your inquiries and requests
Sending administrative information, such as appointment reminders
Complying with legal obligations and regulatory requirements
Billing and insurance processing
Improving our website functionality and user experience

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This means we:

Maintain the privacy and security of your protected health information (PHI)
Provide you with notice of our legal duties and privacy practices
Follow the terms of this notice currently in effect
Notify you if we are unable to agree to a requested restriction
Accommodate reasonable requests to communicate health information by alternative means

You have the right to request a copy of your medical records, request amendments to your records, and receive an accounting of disclosures. For a complete Notice of Privacy Practices regarding your PHI, please contact our office.

Disclosure of Your Information

We may share your information in the following situations:

For Treatment: With other healthcare providers involved in your care
For Payment: With insurance companies and billing services
For Operations: To improve our services and ensure quality care
Legal Requirements: When required by law, court order, or government request
Emergency Situations: To prevent serious harm to you or others
With Your Consent: In any other situation with your written authorization

Data Security

We implement appropriate technical and organizational security measures to protect your personal information and PHI. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your information:

Access and obtain a copy of your personal information and medical records
Request correction of inaccurate or incomplete information
Request restrictions on how we use or disclose your information
Request confidential communications through alternative channels
Receive a list of disclosures we have made of your information
File a complaint if you believe your privacy rights have been violated

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

North Orange County Mental Health, LLC

18800 Main Street, Suite 204

Huntington Beach, CA 92648

Phone: (562) 544-8411

Email: [email protected]